TERMS & CONDITIONS/ PRIVACY POLICY TERMS & CONDITIONS Welcome to Poojaa Fashions By using our website https://www.poojaafashions.com and placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before shopping with us. 1. General Overview These terms govern your access and use of the Poojaa Fashions website, products, and services. We may update or modify these terms at any time without prior notice. Your continued use of the website implies acceptance of these changes. 2. Products & Pricing All products displayed on the website are artificial/fashion jewellery unless specified otherwise. Prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise. Product descriptions, images, and colors are provided as accurately as possible. However, minor variations in color or design may occur due to lighting and screen settings. 3. Order Process Once you place an order, you will receive an email/WhatsApp confirmation with your order details. Orders cannot be cancelled or modified once processed. We reserve the right to cancel or refuse any order due to stock unavailability, technical issues, or suspected fraud. 4. Shipping & Delivery We offer shipping across India. Shipping timelines may vary by location. Once dispatched, we are not responsible for courier delays due to third-party logistics. You will receive a tracking link or update once your order is shipped. 5. Returns & Exchanges Returns are only accepted if the product is damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery. An unboxing video is mandatory to claim any return or exchange. Refunds are offered only as store credit or exchange, not cash refunds. Read our Refund & Return Policy for details. 6. Intellectual Property All content on this website — including logos, images, product descriptions, and designs — is the property of Poojaa Fashions. Any unauthorized use, reproduction, or redistribution is strictly prohibited. 7. Limitation of Liability Poojaa Fashions is not liable for: Any damages resulting from improper use of products Courier delays or misdeliveries caused by third-party services Inaccuracies in user-submitted delivery information 8. User Responsibilities By using our site, you agree: To provide accurate and complete information during checkout Not to misuse the website or commit any fraud To respect our intellectual property and brand guidelines 9. Governing Law These Terms & Conditions are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of courts located in Coimbatore, Tamil Nadu. 10. Contact Us For questions regarding these Terms, feel free to contact: 📧 Email: poojaafashions@gmail.com 🌐 Website: https://www.poojaafashions.com PRIVACY POLICY At Poojaa Fashions (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.poojaafashions.com, contact us, or make a purchase. 1. Information We Collect We may collect the following information when you visit or shop with us: Your name, phone number, email address, and shipping address Payment details (processed securely via Razorpay) WhatsApp messages or order details you share with us Basic device and browsing information (to improve your experience) 2. How We Use Your Information We use your information to: Process and deliver your orders Send order confirmations and updates Respond to your queries via WhatsApp or email Improve our website and customer experience Send offers, updates, and promotions (only if you choose to receive them) 3. Payment Security All online payments are handled through Razorpay, which uses secure encryption. We do not store your card or payment details on our website. 4. Data Protection Your data is kept safe and confidential. We never sell or share your personal information with any third party, except when required by law or to complete your delivery through trusted courier partners. 5. Cookies Our website may use cookies to improve your browsing experience and show you personalized products. You can disable cookies anytime in your browser settings. 6. Your Rights You can request correction or deletion of your personal data anytime by contacting us at poojaafashions@gmail.com or WhatsApp +91 93630 76521. 7. Changes to This Policy We may update this Privacy Policy occasionally. All changes will be posted on this page with the updated date. 8. Contact Us If you have any questions about this Privacy Policy, please contact us: Poojaa & Co No. 5/6, Rose Garden, Near Indian Oil Petrol Bunk, Vellalore, Coimbatore – 641111 Ph. 8870164722 / 9952442628 ✉️ poojaafashions@gmail.com WhatsApp: +91 93630 76521